Refund & Delivery Policy

FluentFox is a digital service. There is no physical product and nothing is shipped.

Access to FluentFox Pro is delivered instantly once payment is confirmed. You can start using your Pro features straight away by logging in to your account.

We do not offer refunds for partial billing periods, consistent with our Terms of Service.

If you were charged in error, or a technical problem on our side prevents you from using the service you paid for, contact us and we will review your request. Approved refunds are returned to the original payment method; processing times depend on your bank or payment provider.

Nothing in this policy limits any rights you have under the Australian Consumer Law.

You can cancel from your account settings at any time. Cancelling stops future charges, and you keep Pro access until the end of the period you have already paid for.

For refund requests or questions about this policy, contact us at the address shown on our Contact page.